Terms and Conditions

Returns & Refunds - our commitment to you:

All goods must be returned to us within 7 days of receipt and at your own expense. Sorry, but we cannot offer a refund on video's, book's or magazines. The returned goods must be in a perfect re-saleable condition, and in their original packaging, with any swing tags, barcodes or labels still attached.

Please note: We strongly recommend you use a recorded/insured delivery service as we regret that we cannot be held responsible for goods lost in transit. It is also a good idea to include a return address on the parcel, so if the goods do get lost, they can be returned to you.

In addition to the above, under the new European Directive on distance selling, you are entitled to cancel your order without giving a reason. This must be done within 7 working days, beginning on the day after the day on which you receive your order. A full refund will be provided within 30 days of cancellation.

Any prob's, just call our customer service team on: 08452 037546

1. Important: Please telephone us first, (08452 037546) to let us know you want to return the item(s), so we know to expect it and to authorise its return. All items, including any free incentives, should be returned in perfect re-saleable condition, and in their original packaging. Missing free incentives will be charged for at their normal selling price. Sorry, but we cannot offer a refund on video's, book's or magazines.

2. Please include a copy of the original invoice/receipt. This includes your customer details which will help us deal with your request faster.

3. Return postage is at the expense of the customer. However return postage costs will be refunded on orders where a mistake has been made on our behalf. Reimbursements for return postage will be limited to the amount you were originally charged for delivery by us.

4. If possible, please include a brief letter of explanation to let us know why you are returning the item/s. If you require a replacement please state your choice clearly and include your card details or payment for delivery postage. Make sure you include your name & address.

5. All returns are to be sent to:

   Sandskater Returns
   11 Manor Corner
   Manor Road
   Paignton
   Devon
   TQ3 2JB
   United Kingdom

Please allow 28 days for all returns to be processed.
Refunds will be credited to the original credit/debit card used for payment

If, when you open the box, your board has a ding or dent here's what you do:

1. Contact Sandskater immediately to get a return authorisation:
   From the UK: 0845 203 7546
   International: +44 1803 522600
   No returns will be accepted without one. You must inform us WITHIN 24 HOURS of the goods being received, it is very important that we receive your call within this time frame, if we are to make a claim on the Business Post insurance. If nobody is available to take your call, leave your name and number and we will call you back.

2. The board must be returned in the same box in which it was received AND all the packing materials must be kept. It must be returned by the same shipper that delivered it (Business Post/DHL/TNT). Doing otherwise will void the shipping insurance and will leave you with no recourse.

3. Once you contact us, we will call the shipper and tell them to pick the board up. They will want the entire package - box, packing materials, and of course, the board. They will inspect the board and a decision will be made by them. (Sandskater has no influence over this decision)

4. If it is determined that your board was damaged in shipping, then we'll send you a replacement straight away.

5. If it turns out that your claim is denied by the shipper (and they are the final authority), then we will work with you to achieve a satisfactory outcome we are both happy with